Resources are defined as tasks within a business process.
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Q9: A business process is a sequence of
Q10: Actors are resources who are either humans
Q11: Evaluating customer complaint patterns is an example
Q12: Efficiency and effectiveness occur only at the
Q13: The primary objective of sales and marketing
Q15: In a dynamic process,the activities typically follow
Q16: An objective is a desired goal an
Q17: Processes can have effectiveness or efficiency objectives,or
Q18: Efficiency objectives seek to conserve limited resources
Q19: Operational service processes include Track Orders,Customer Support,and
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