A customer's satisfaction with a retailer's customer service depends on expectations and past experience.

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A customer's satisfaction with a retailer's customer service is influenced by factors such as expectations and past experiences. If the customer's experience with the retailer's customer service exceeds their expectations, they are likely to be satisfied. On the other hand, if the customer's experience falls short of their expectations or past experiences, they are likely to be dissatisfied. Therefore, a customer's satisfaction with a retailer's customer service depends on their expectations and past experience.

A Customer's Satisfaction with a Retailer's Customer Service Depends on Expectations