______ is a capability that creates value for customers that rivals can't copy quickly or easily and that allows the organization to differentiate its products or services from those of competitors.
A) Productivity
B) Effectiveness
C) Empathy
D) Sustainable competitive advantage

Question

Quizplus · Accepted Answer

Sustainable competitive advantage refers to a unique capability of a company that competitors cannot easily replicate, giving it an advantage in the market. This could be in the form of a patent, a strong brand, unique distribution channels, or any other factor that allows the company to differentiate its products or services and stand out in the market. Unlike productivity or effectiveness, which are important but can be replicated by competitors, sustainable competitive advantage is a key factor in long-term success.

______ Is a Capability That Creates Value for Customers That