A community hospital wants to implement a labor-delivery-recovery-postpartum unit to replace the labor and delivery and mother/baby units. The nurses who work on the mother/baby unit are concerned they will not be able to care for laboring mothers and may lose their jobs. The nurse manager for both units supports the plan for an integrated unit, reports that jobs will not be lost, and involves the team members in the planning process, which includes cross-training all nursing staff. Based on the information presented, what causes of conflict may occur despite the nurse manager's effort for a smooth transition? Select all that apply.
A)Mistrust
B)Miscommunication
C)Ambiguous role expectations
D)Resistance to change
E)Ineffective leadership

Question

Quizplus · Accepted Answer

A)The likely sources of conflict in this situation are mistrust and resistance to change. As described in the scenario, the head nurse applied several principles of effective management to avoid conflict among her staff, yet some nurses continued to resist the change and demonstrated mistrust. Miscommunication, ambiguous role expectations, and ineffective leadership appear not to have been issues because the head nurse took several actions to smooth the transition and reassure the staff. These included involving them in planning, reassuring them that they would retain employment, and explaining the cross-training that will be provided.
B)The likely sources of conflict in this situation are mistrust and resistance to change. As described in the scenario, the head nurse applied several principles of effective management to avoid conflict among her staff, yet some nurses continued to resist the change and demonstrated mistrust. Miscommunication, ambiguous role expectations, and ineffective leadership appear not to have been issues because the head nurse took several actions to smooth the transition and reassure the staff. These included involving them in planning, reassuring them that they would retain employment, and explaining the cross-training that will be provided.
C)The likely sources of conflict in this situation are mistrust and resistance to change. As described in the scenario, the head nurse applied several principles of effective management to avoid conflict among her staff, yet some nurses continued to resist the change and demonstrated mistrust. Miscommunication, ambiguous role expectations, and ineffective leadership appear not to have been issues because the head nurse took several actions to smooth the transition and reassure the staff. These included involving them in planning, reassuring them that they would retain employment, and explaining the cross-training that will be provided.
D)The likely sources of conflict in this situation are mistrust and resistance to change. As described in the scenario, the head nurse applied several principles of effective management to avoid conflict among her staff, yet some nurses continued to resist the change and demonstrated mistrust. Miscommunication, ambiguous role expectations, and ineffective leadership appear not to have been issues because the head nurse took several actions to smooth the transition and reassure the staff. These included involving them in planning, reassuring them that they would retain employment, and explaining the cross-training that will be provided.
E)The likely sources of conflict in this situation are mistrust and resistance to change. As described in the scenario, the head nurse applied several principles of effective management to avoid conflict among her staff, yet some nurses continued to resist the change and demonstrated mistrust. Miscommunication, ambiguous role expectations, and ineffective leadership appear not to have been issues because the head nurse took several actions to smooth the transition and reassure the staff. These included involving them in planning, reassuring them that they would retain employment, and explaining the cross-training that will be provided.

A Community Hospital Wants to Implement a Labor-Delivery-Recovery-Postpartum Unit to Replace