In an inverted organization, the job of management is to
A) closely monitor employee performance.
B) establish rules and regulations to guide worker behavior.
C) make all of the basic decisions.
D) assist and support front-line people.

Question

Quizplus · Accepted Answer

In an inverted organization, the most important people are the front-line personnel who are in direct contact with the customers. These employees are given the flexibility and decision-making authority to meet the needs of the customers. The job of management is to assist and support these contact people, not boss them around.

In an Inverted Organization, the Job of Management Is to