Today's preference for flat rather than tall organization structures is mainly due to a flat organization's ability to
A) encourage esprit de corps among employees in various departments.
B) increase the cost of labor through economies of scale.
C) respond quickly to customer demands.
D) increase sales through multiple customer contacts by several layers of management.

Question

Quizplus · Accepted Answer

Flat structures respond readily to customer demands because lower-level employees have authority and responsibility for making decisions that affect customers.

Today's Preference for Flat Rather Than Tall Organization Structures Is