School Days Centers specialize in helping students with difficulties. With locations around the country, each center consists of a manager and several tutors and counselors. The counselors and tutors have a great deal of flexibility to design programs specifically for individual students. In fact, these first-line employees are considered to be the key people in the organization, and the manager's main function is to assist these employees in matters such as scheduling and securing necessary materials. This type of arrangement suggests that School Days is an inverted organization.

Question

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In an inverted organization, the key people are the first-line employees who deal directly with customers. These employees are empowered to respond to the wants and needs of customers. There are few layers of management, and the job of managers is to assist first-line employees rather than boss them around.

School Days Centers Specialize in Helping Students with Difficulties