Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______.
A)tasks make high-skill demands on employees
B)management expectations are unrealistically high
C)middle managers are dissatisfied about loss of authority
D)workers are dissatisfied with other aspects of organizational life
E)managers wait for big, dramatic innovations

Question

Quizplus · Accepted Answer

High-skill demands on employees are not inherently negative for TQM success; they can actually enhance the program by ensuring that employees are capable of meeting quality standards.

Factors That Can Influence the Success of a TQM Program