A scheduling system for a service organization that minimizes customer or client waiting time while maximizing the labor and capacity utilization of the service system by designating specific times for clients to arrive is a(n)______.
A)reservation system
B)prioritization system
C)appointment system
D)capacity utilization system

Question

Quizplus · Accepted Answer

An appointment system designates specific times for clients to arrive, which helps to minimize customer waiting time while maximizing labor and capacity utilization. Reservation systems are similar but typically involve reserving a specific resource (such as a hotel room) rather than a specific time slot. Prioritization systems prioritize certain clients or tasks over others, but do not necessarily involve scheduling. Capacity utilization systems focus on maximizing the use of available resources, but do not necessarily involve scheduling specific appointments.

A Scheduling System for a Service Organization That Minimizes Customer