Capacity constraints in the service industry can take the form of ______
A)shortage of customer orders
B)shortage of skilled workers
C)excess capacity
D)idle resources

Question

Quizplus · Accepted Answer

Capacity constraints in the service industry often arise from a shortage of skilled workers. This means that although there is demand for services, there are not enough qualified employees to meet this demand. This can result in longer wait times, lower service quality, and lower customer satisfaction.

Capacity Constraints in the Service Industry Can Take the Form