Which of the following statements is FALSE about the communication aspect of customer service?
A)Personal and face-to-face communication remain essential to good customer service.
B)Communication is the channel to obtain critical customer feedback on the company's performance.
C)Personal and face-to-face communication are no longer essential to good customer service.
D)Live chat,social media sites,and e-mail are effective means of communication.

Question

Quizplus · Accepted Answer

Personal and face-to-face communication remain essential to good customer service, and their importance cannot be replaced by technology-based communication channels such as live chat, social media, or email. While these channels are effective means of communication, they cannot replace the human connection that is established through personal and face-to-face interactions. Therefore, option C, which suggests that personal communication is no longer essential to good customer service, is false.

Which of the Following Statements Is FALSE About the Communication