A service level is ______.
A)an implicit or explicit agreement between the service provider and consumer that defines an acceptable level of service
B)the level of service that can be provided within a given span of time
C)an agreement between the service provider and consumer as to the extent of overtime that will be assigned to a particular job
D)an agreement between the service provider and consumer as to the number of employees who will be assigned to a particular job

Question

Quizplus · Accepted Answer

A service level is an agreement between the service provider and consumer that defines an acceptable level of service. It can be implicit or explicit and outlines the quality, availability, and responsiveness of the service. It is typically measured by metrics such as response time, uptime, and resolution time.

A Service Level Is ______