Examples of important cost drivers in a company's value chain do not include
A)production technology and design.
B)customer service.
C)learning and experience.
D)capacity utilization.
E)input costs.

Question

Quizplus · Accepted Answer

Customer service is not a cost driver in a company's value chain, but rather a customer-facing aspect of the business that can affect customer satisfaction and loyalty. Cost drivers are factors that directly impact the cost of producing and delivering a product or service, such as production technology, learning and experience, capacity utilization, and input costs.

Examples of Important Cost Drivers in a Company's Value Chain