According to the vignette on TD Bank, what did TD do before it embarked on a robbery prevention and awareness training program?
A) determined what kinds of resources were available for training
B) conducted a needs analysis that included focus groups, interviews, and surveys
C) changed the compensation approach to reward those branches with fewer robberies
D) changed the company's strategy to better match employees' skills and abilities

Question

Quizplus · Accepted Answer

The vignette states that TD Bank conducted a needs analysis that included focus groups, interviews, and surveys before it embarked on a robbery prevention and awareness training program. There is no mention of TD Bank determining what kinds of resources were available for training, changing the compensation approach, or changing the company's strategy in relation to the training program.

According to the Vignette on TD Bank, What Did TD