The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario).Keith, a new manager at the company, was a bit confused about the employees communicating with their managers.He asked John to explain with an example.John replied that examples of ________ communication include performance reports prepared by employees, suggestion boxes, employee attitude surveys and grievance procedures.
A)upward
B)lateral
C)downward
D)virtual
E)diagonal

Question

Quizplus · Accepted Answer

The examples given by John, such as performance reports, suggestion boxes, attitude surveys and grievance procedures, all refer to upward communication. This is communication from subordinate employees to their managers or higher-level executives. The purpose of upward communication is to provide feedback, ideas, criticisms, and suggestions to improve the overall performance of the organization. By improving upward communication, employee morale and motivation can increase, as they feel heard and valued by management.