Managers use ________ communication when they provide employees with job descriptions, inform them of organisational policies and procedures, point out problems that need attention or evaluate their performance.
A)upward
B)lateral
C)theoretical
D)diagonal
E)downward

Question

Quizplus · Accepted Answer

Downward communication is when managers provide information to their employees. This includes job descriptions, policies and procedures, and evaluations. Upward communication is when employees provide information to managers, lateral communication is between people at the same level in the organization, theoretical communication is when people discuss abstract or theoretical concepts, and diagonal communication is when people at different levels in the organization communicate without going through the formal chain of command.

Managers Use ________ Communication When They Provide Employees with Job