Grouping activities on the basis of customer flow is ________.
A)functional departmentalisation
B)product departmentalisation
C)geographical departmentalisation
D)process departmentalisation
E)technological departmentalisation

Question

Quizplus · Accepted Answer

Process departmentalisation involves grouping activities based on the flow of the product or customer through various stages of production or service delivery. This type of departmentalisation helps to ensure efficient and streamlined operations, minimizing delays and bottlenecks. Therefore, process departmentalisation would be the best choice for grouping activities based on customer flow.

Grouping Activities on the Basis of Customer Flow Is ________