Felcher & Sons Goes Global
Upon graduating from university, Steve Bergman began his career as a management trainee at Felcher & Sons Ltd, a manufacturer of mid-priced office furniture.The firm has recently decided to expand overseas with manufacturing plants in Singapore and Thailand and sales offices in the Far East, Europe and the United States.In conjunction with this investment in new plants and technologies, the firm plans to develop an online presence that will enable customers to individually tailor the products they order from Felcher & Sons.Terry Tate, VP of Operations for Felcher & Sons, has been tasked with overseeing the development of these plants and new capabilities.Mr Tate has asked that Steve be assigned to him to help him in this process.
-Refer to Felcher & Sons Goes Global (Scenario).Mr Dillon tells the audience that firms, such as their client Rockwell Collins, have found that successful quality management programs tend to rely on two important approaches, cross-functional work teams and ________.
A)managerial flexibility
B)self-directed work teams
C)ongoing employee education and training
D)an overall learning orientation within the firm
E)management by objectives

Question

Quizplus · Accepted Answer

The question mentions two important approaches for successful quality management programs, cross-functional work teams and another approach that is not mentioned. The only option that fits this requirement is B - self-directed work teams. Therefore, B is the best choice for the missing approach in the question.