Operations Management
Celeste had been asked to attend training in operations management.Her background and training had previously been in accounting, but with the reorganisation looming, it was either learn a new skill or be made redundant.She was actually looking forward to the training.She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field.Until now, she had been in a support staff function and had little feel for how their product went from raw materials to finished product.Celeste's first class would be tonight at the Australian Institute of Management and she was excited about the opportunity.
-Refer to Operations Management (Scenario).Celeste must remember that productivity is a composite of ________ variables.
A)structural and procedural
B)people and operations
C)market and internal
D)task and relationship
E)unpredictable

Question

Quizplus · Accepted Answer

Productivity is a function of both people and operations variables. People variables include things like motivation, training, and skill level while operations variables include things like machinery, processes, and production flow. Both are important in determining a company's overall productivity.

Operations Management Celeste Had Been Asked to Attend Training in Operations Management.Her