A nightclub has several types of employees,each with a specialized task.Bartenders make drinks,bouncers check identification,bussers clear away used glasses,and so on.Unlike the other employees,bouncers can get their friends in for free.In many ways,the club is a bureaucracy,but there is at least one significant element of bureaucratic organization missing.What is it?
A) specialization
B) hierarchy
C) formal written communication
D) impersonality

Question

Quizplus · Accepted Answer

The missing element of bureaucratic organization is impersonality, which refers to the application of consistent and impersonal rules and procedures to all individuals within an organization. The fact that bouncers can let their friends in for free indicates a deviation from this principle, as their personal relationships are being taken into account.

A Nightclub Has Several Types of Employees,each with a Specialized