A patient who has a history of involvement with drugs and weapons comes up to you in the hallway and asks you a question regarding directions in treatment.When you respond,he moves closer in to you and puts both hands up on either side of your neck.No one else is in the hallway.Your best response at this point is to
A) yell at him to stop.
B) calmly ask the patient to remove his hands.
C) hit the patient in the midsection.
D) use pepper spray.

Question

Quizplus · Accepted Answer

In a potentially violent situation,it is important to look and behave in a calm and confident manner,even if you do not feel calm or confident.The person whose behaviour you are deescalating will notice and take his or her cues from you.

A Patient Who Has a History of Involvement with Drugs