In the emergency department waiting room,you notice a patient sitting,with his head in his hands,who has been waiting for about 5 hours for relief of his headache.When you approach him to ask him how he is doing,he says,"I can't believe that I have to wait this long for help! Do you know what it is like to be in pain for 10 hours?" Your response to him would be:
A) "It is frustrating to wait when you are in pain and when you are expecting to receive relief right away."
B) "Don't talk to me.If you are going to be rude,then you will not receive treatment here."
C) "We are very busy and don't have enough staff to deal with problems such as yours."
D) "Perhaps you should go elsewhere.We do not have time for you here,as many more sick patients are waiting."

Question

Quizplus · Accepted Answer

This response acknowledges the patient's frustration and validates his experience. It shows empathy and understanding, which can help to diffuse the patient's anger and create a more positive interaction. Option B is inappropriate and unprofessional, and it may only escalate the situation. Option C is not helpful or informative to the patient, and it does not address their concerns. Option D is also unprofessional and dismissive of the patient's needs.

In the Emergency Department Waiting Room,you Notice a Patient Sitting,with