Incivility is a disruptive behaviour or communication that creates negativity in the environment and interferes with quality of patient care and safety.The manager can implement steps that help to alleviate uncivil behaviour on a unit.Which of the following would not be an appropriate first step?
A) Suspending the staff member from work.
B) Providing written admonishment that is discussed and placed in the employee's file.
C) Providing verbal admonishment.
D) Terminating the staff member.

Question

Quizplus · Accepted Answer

Terminating the staff member should not be the first step in addressing incivility in the workplace. The focus should be on addressing the behavior and attempting to correct it through education and coaching. Only if the behavior continues after multiple attempts at corrective action should termination be considered. A, B, and C are all appropriate steps to take in addressing incivility, with suspension being the most severe and verbal admonishment being the least severe.

Incivility Is a Disruptive Behaviour or Communication That Creates Negativity