The nurse manager is concerned about the negative ratings that her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is which of the following?
A) Assemble a team.
B) Establish a benchmark.
C) Identify a clinical activity for review.
D) Establish outcomes.
Correct Answer:
Verified
Q12: As a nurse manager,you know that the
Q13: An example of an effective patient outcome
Q14: Your institution has identified a recent rise
Q15: Patient perceptions are useful in:
A) Determining disciplinary
Q16: Which of the following is not a
Q18: With the rise of workplace violence in
Q18: The nurse gives an inaccurate dose of
Q21: Examples of sentinel events include (Select all
Q22: The ability to compare data across health
Q23: The QI process begins with:
A) identifying implications
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