As a home health nurse,you use e-mail to communicate with some of your patients about their needs.You attend a conference for 3 days,and when you return,Mrs.Singh is very upset because she sent you an email 2 days ago,and when you visit,she asks why you did not respond,inasmuch as she did not know what to do with her insulin dosage for that morning.As a result,she ended up with an overdose of insulin and in the emergency room.To prevent such occurrences in the future,which of the following actions would be important?
A) Advise patients not to contact you with urgent concerns.
B) Advise patients not to communicate sensitive information in e-mails.
C) Inform patients of how long you will be unavailable for responses to e-mails.
D) Advise patients to avoid using e-mail to discuss their needs with you.

Question

Quizplus · Accepted Answer

E-mail communication needs to include the time frame in which patients can expect a response from you,and this needs to be updated as required.

As a Home Health Nurse,you Use E-Mail to Communicate with Some