The unit is shifting from primary nursing to a team model in an effort to contain costs.Staff members are angry and ask for a meeting to discuss the change.After hearing their concerns related to reduction in professional autonomy and care quality,you
A) acknowledge the loss.
B) explain the reasons for change, emphasizing the need to reduce costs.
C) repeat the information several times, giving detailed budget overviews.
D) adjourn the meeting and provide explanation through e-mail.

Question

Quizplus · Accepted Answer

In providing an explanation for the change,it is important to acknowledge the loss and to provide enough detail to inform but not to paralyze,while you keep in mind the background of the listeners.In this situation,reasons for the change can still be addressed and should be explained in the context of how values are related to quality.

The Unit Is Shifting from Primary Nursing to a Team