The chief nursing officer has asked the staff development coordinator to facilitate the development of a clinical competency program for the facility.While making rounds on the units,the staff development coordinator overhears RN staff complaining that they believe it is insulting to be required to participate in a competency program.Which behaviour by the staff development coordinator is most appropriate in this situation?
A) Disregard staff concerns and continue with development of the program.
B) Inform the nurses that this program is a requirement for accreditation by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
C) Schedule a meeting with the chief nurse executive to apprise her of the situation.
D) Facilitate a meeting so nurses can articulate their values and concerns about a competency program.

Question

Quizplus · Accepted Answer

Facilitating a meeting for the nurses to articulate their values and concerns about the competency program would be the most appropriate behavior in this situation. This would allow the staff development coordinator to gather feedback from the RN staff and address any concerns they may have. Disregarding staff concerns or informing them that the program is required for accreditation by JCAHO may not alleviate their concerns and could potentially create further conflict. Scheduling a meeting with the chief nurse executive may be necessary at some point, but it would be more appropriate to gather feedback from the RN staff first.

The Chief Nursing Officer Has Asked the Staff Development Coordinator