People might obey, when they really want to disobey, if they define their task in terms of routine jobs and duties.

Question

Quizplus · Accepted Answer

This is known as the "routine task phenomenon" in which individuals may comply with orders that they disagree with or feel uncomfortable with if they perceive the task as a routine part of their job. This phenomenon has been documented in various studies and in historical events such as the Milgram experiment and the atrocities committed during the Holocaust.

People Might Obey, When They Really Want to Disobey, If