What is the best way to handle SLAs if a secondary emergency occurs during an emergency situation?
A)The SLAs are made null and void.
B)SLAs should be written such that this secondary situation causes the clock to be reset.
C)It is unavoidable that the SLAs will be violated.
D)Try to renegotiate the SLA when the second disaster is declareD.

Question

Quizplus · Accepted Answer

SLAs should be written in such a way that factors in the possibility of other emergencies or unforeseen events, and allows for the clock to be reset if necessary. This approach provides flexibility while still maintaining accountability. It is important for both parties to be aware of these provisions and to agree on them ahead of time to avoid disputes later on.

What Is the Best Way to Handle SLAs If a Secondary