New Public Management places an emphasis on client-centred delivery of services.

Question

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New Public Management (NPM) does place an emphasis on client-centred delivery of services. This means that public sector organizations are expected to focus on meeting the needs and preferences of their clients or customers, and to adopt a more customer-oriented approach to service delivery. This often involves setting service standards, monitoring performance, and measuring customer satisfaction, among other things.

New Public Management Places an Emphasis on Client-Centred Delivery of Services