The concept of consistency in Web site design includes making sure that
A) Web pages look the same no matter which browser a customer is using.
B) all visitors consistently find what they are looking for.
C) the messages sent to customers who contact the company are consistent.
D) customers are treated consistently when they contact customer service.

Question

Quizplus · Accepted Answer

Consistency in Web site design refers to ensuring that the appearance and behavior of a website are uniform across different pages, devices, and browsers. This means that regardless of which browser a customer is using, they should see the same layout, graphics, and content on the website. Consistency promotes usability and trust, and it helps users navigate the site more efficiently. While options B, C, and D are all important elements of customer service and communication consistency, they are not directly related to website design.

The Concept of Consistency in Web Site Design Includes Making