Loss of customer service quality is a potential risk for buyers in B2B exchanges.

Question

Quizplus · Accepted Answer

Loss of customer service quality is a potential risk for buyers in B2B exchanges, as there is often less emphasis on individual customer satisfaction in B2B transactions compared to B2C interactions. Additionally, B2B exchanges can involve complex negotiations and contractual agreements, which may lead to misunderstandings or unfulfilled expectations.

Loss of Customer Service Quality Is a Potential Risk for Buyers