With TQM,employees must be trained to think in terms of __________ and not __________.
A) prevention; detection
B) detection; prevention
C) measurement; prevention
D) innovation; improvement
E) None of these choices.

Question

Quizplus · Accepted Answer

The focus of Total Quality Management (TQM) is on preventing defects and errors before they occur rather than detecting them after the fact. This requires a mindset shift for employees, who must be trained to think proactively and take preventative measures to ensure quality rather than simply reacting to problems as they arise. Therefore, choice A is the correct answer.

With TQM,employees Must Be Trained to Think in Terms of __________