As an organization increases differentiation in response to external complexity, it will need to increase efforts to:
A)clarify roles
B)train employees in communication
C)develop teams
D)improve and/or increase integration

Question

Quizplus · Accepted Answer

As an organization becomes more complex and differentiated, the likelihood of silos emerging and coordination becoming more difficult increases. In order to mitigate these risks and maintain efficiency, efforts will need to be made to improve integration between different areas of the organization. This could take the form of better cross-functional communication, the implementation of systems that foster collaboration, or changes to organizational structure that encourage more interaction between different teams or departments. While clarifying roles, training employees in communication, and developing teams can all be important steps as well, these efforts are all targeted at improving internal communication and collaboration, rather than specifically addressing the challenges posed by external complexity.

As an Organization Increases Differentiation in Response to External Complexity