Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:
A)paraphrasing the concern being expressed.
B)too much direct eye contact with him.
C)even brief periods of silence.
D)asking questions for clarification.

Question

Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:
A)​paraphrasing the concern being expressed.
B)​too much direct eye contact with him.
C)​even brief periods of silence.
D)​asking questions for clarification.

Quizplus · Accepted Answer

Reflective listening involves showing empathy and understanding to the speaker, and maintaining appropriate eye contact is an important part of this. Therefore, Selena should not avoid direct eye contact. However, she should avoid all other options listed as they do not promote reflective listening. Paraphrasing the concern being expressed, asking questions for clarification, and allowing periods of silence all demonstrate Selena's attentiveness and desire to fully understand the situation being presented.

Selena, the Head Architect of a Government Firm, Is Called