One of the three principles that characterize total quality management (TQM) is:
A) third-party certification.
B) customer focus and satisfaction.
C) distinctive competency.
D) participative management and innovation.

Question

One of the three principles that characterize total quality management (TQM) is: 
A) ​third-party certification. 
B) ​customer focus and satisfaction. 
C) ​distinctive competency. 
D) ​participative management and innovation.

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that seeks to optimize the quality of an organization's products and services by striving for customer focus and satisfaction, continuous improvement, and participative management and innovation. Customer focus and satisfaction are one of the key principles of TQM, as it emphasizes that the primary goal of a business is to provide value to its customers through its products or services.

One of the Three Principles That Characterize Total Quality Management (TQM) Is