Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?
A)"Tell me what, in your mind, I did that upset you."
B)"Not taking Mr.Kimble to dinner endangers the account?"
C)"So you're upset that the account may be lost?"
D)"Losing that account might really hurt our department?"
E)All of these answers are correct to respond nondefensively to that criticism.

Question

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?​
A)​"Tell me what, in your mind, I did that upset you."
B)​"Not taking Mr.Kimble to dinner endangers the account?"
C)​"So you're upset that the account may be lost?"
D)​"Losing that account might really hurt our department?"
E)​All of these answers are correct to respond nondefensively to that criticism.

Quizplus · Accepted Answer

Each option reflects a nondefensive response by seeking clarification, understanding the critic's perspective, or acknowledging potential consequences without blame or evasion, which are key aspects of effective communication and conflict resolution.

Which of the Following Is a Nondefensive Response to the Criticism