The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with representatives. The recruiter also informs the applicants that representatives must be polite, helpful, and professional in dealing with all callers, and that their calls are monitored by a supervisor. They work in a windowless cubicle in a room holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which representatives work. What is this an example of?
A)a realistic job preview
B)a situational interview
C)pre-employment screening
D)the multiple hurdles selection technique

Question

Quizplus · Accepted Answer

This is an example of a realistic job preview, as the recruiter is providing the applicants with a realistic and accurate portrayal of the job and what it entails. This ensures that the applicants are fully informed about the job and can make an informed decision about whether it is the right fit for them.

The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants