John feels like he is being pulled in all directions. The project manager he reports to wants him in an all-day meeting on Tuesday. The sales manager for his regular functions wants him to meet with an important client on Tuesday. John is not sure what to do. What type of departmentalization is John working within?
A)matrix
B)functional
C)customer
D)product

Question

John feels like he is being pulled in all directions. The project manager he reports to wants him in an all-day meeting on Tuesday. The sales manager for his regular functions wants him to meet with an important client on Tuesday. John is not sure what to do. What type of departmentalization is John working within?
A)matrix  
B)functional  
C)customer  
D)product

Quizplus · Accepted Answer

John's situation indicates a matrix organizational structure, where individuals are assigned to multiple reporting lines and may have conflicting priorities. In this case, John reports to both a project manager and a sales manager, and their requests are conflicting.

John Feels Like He Is Being Pulled in All Directions