Downsizing has thinned the ranks of hospital personnel. In one hospital,management was bewildered by the high staff turnover rate,while in patient care areas,each nurse was doing the work of two nurses. Hospital employees were adamantly resisting any more change. According to Kurt Lewin,what method could hospital administrators use to manage this resistance?
A)reduce communication to employees about the change process
B)adopt an autocratic leadership style
C)provide significant managerial support
D)encourage employees to work independently

Question

Downsizing has thinned the ranks of hospital personnel. In one hospital,management was bewildered by the high staff turnover rate,while in patient care areas,each nurse was doing the work of two nurses. Hospital employees were adamantly resisting any more change. According to Kurt Lewin,what method could hospital administrators use to manage this resistance?
A)reduce communication to employees about the change process  
B)adopt an autocratic leadership style  
C)provide significant managerial support  
D)encourage employees to work independently

Quizplus · Accepted Answer

According to Kurt Lewin's change management model, in order to manage resistance to change, the best approach is to provide significant managerial support. This means that hospital administrators need to be proactive in addressing the concerns and needs of their employees, and provide them with the resources and support they need to adapt to the changes. This approach is likely to be more effective than reducing communication or encouraging employees to work independently, as it acknowledges the challenges and difficulties that employees are facing, and provides them with the support they need to succeed in their roles. An autocratic leadership style may also be ineffective, as it is likely to further alienate and frustrate employees, and may lead to further turnover and resistance to change.

Downsizing Has Thinned the Ranks of Hospital Personnel