When disputants in conflict have asymmetrical conflict perceptions,________.
A) they are more likely to view the mediator as biased
B) they are more likely to recommend mediation to their coworkers
C) they tend to be more satisfied with the outcome of the mediation process
D) they are more likely to arrive at a Pareto-optimal win-win agreement

Question

Quizplus · Accepted Answer

Asymmetrical conflict perceptions occur when two parties have differing views of the conflict, including the severity, causes, and solutions. When this happens, one or both parties may view the mediator as biased towards the other side, which can reduce the effectiveness of the mediation process. This is why A is the best choice. B and D are unlikely outcomes of asymmetrical perceptions, and C is not necessarily true as satisfaction with the outcome depends on a variety of factors beyond conflict perceptions.

When Disputants in Conflict Have Asymmetrical Conflict Perceptions,________