When a consumer becomes violent with employees and/or tries to vandalize a business in response to an unsatisfactory experience, it is referred to as _____.
A) procedural justice
B) retributive justice
C) restorative revenge
D) retaliatory revenge

Question

Quizplus · Accepted Answer

Retaliatory revenge refers to a customer's aggressive or destructive response to an unsatisfactory experience. Procedural justice involves the fairness and effectiveness of the procedures used to resolve conflicts. Retributive justice involves punishment for wrongdoing. Restorative revenge is not a recognized term in the field of business or justice.

When a Consumer Becomes Violent with Employees And/or Tries to Vandalize