Attribution theory focuses on explaining why a certain event has occurred.
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Q10: Expectations about what a consumer thinks will
Q11: Durable goods are goods that are consumed
Q12: If performance perceptions are more positive than
Q13: Hope is the level of a particular
Q14: Packrats hang onto a relatively manageable number
Q16: Service quality sometimes is seen as determined
Q17: Expectations can affect performance perceptions.
Q18: Expectations are pre-consumption beliefs concerning what will
Q19: In the context of disposing of consumer
Q20: With low involvement, high expectations will be
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