Meeting or exceeding customer expectations while maintaining a cost-competitive position is a necessary effort in organizations.

Question

Quizplus · Accepted Answer

Meeting or exceeding customer expectations is crucial for maintaining customer satisfaction and loyalty. At the same time, organizations need to remain cost-competitive in order to maximize profits and stay competitive in the market. Finding the right balance between these two factors is essential for long-term success.

Meeting or Exceeding Customer Expectations While Maintaining a Cost-Competitive Position