When working with a computer illiterate user over the phone, what is NOT a good practice?
A) frequently ask the customer to tell you what is displayed on the screen
B) don't ask the customer to perform a task that might destroy data
C) before proceeding with the call, tell the customer to put someone else on the line
D) provide step-by-step mouse and keyboard instructions

Question

Quizplus · Accepted Answer

It is not a good practice to ask the customer to put someone else on the line as it might make them feel helpless or inadequate. It is important to be patient and understanding while providing step-by-step instructions and avoiding tasks that could potentially lead to data loss. Asking the customer to read the screen and providing clear mouse and keyboard instructions are both good practices for working with a computer illiterate user over the phone.

When Working with a Computer Illiterate User Over the Phone