Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message?
A)A written channel
B)An oral channel
C)A nonverbal channel
D)A kinesic channel

Question

Quizplus · Accepted Answer

A written channel, such as an email or memo, would allow Zhenyu to have complete control over the message he wishes to convey to the employee. He can carefully choose his words, edit and proofread the message, and ensure that it is conveyed accurately and clearly. This also provides a record of the communication that can be referred to later if needed.

Zhenyu, a Manager at Finertech, Wants to Inform an Employee