In Total Quality Management (TQM) programs, the emphasis is on:
A)distributing the decision-making power throughout an organization.
B)limiting the role of each employee in an organization.
C)increasing functional and departmental boundaries.
D)motivating employees through traditional extrinsic incentives.

Question

Quizplus · Accepted Answer

TQM programs emphasize distributing decision-making power throughout an organization, as this encourages employee involvement and ownership in the quality improvement process. Limiting the role of each employee or increasing functional/departments boundaries would hinder collaboration and communication, which are essential components of TQM. Motivating employees through traditional extrinsic incentives may have limited effectiveness in sustaining long-term quality improvement efforts.

In Total Quality Management (TQM) Programs, the Emphasis Is On