A patient states,"The thing that scares me the most about surgery is the spinal anesthesia.I'm afraid it'll leave me paralyzed," and the nurse responds,"Everything will be fine.The anesthesiologists are very skilled in administering spinal anesthesia." The nurse's response is an example of a communication breakdown known as
A) failing to see the uniqueness of the individual.
B) failing to recognize levels of meaning.
C) using value statements.
D) using false assurance.

Question

Quizplus · Accepted Answer

The nurse's response of "everything will be fine" is a false assurance as they cannot guarantee that everything will be fine and may lead to the patient feeling dismissed or unheard. This can contribute to a breakdown in communication and trust between the patient and the healthcare team.

A Patient States,"The Thing That Scares Me the Most About