Of all the emotions that affect a workplace, Deming felt that ________ was most important for increasing productivity.
A)making workers fear failure
B)eliminating fear
C)making employees happy
D)eliminating anger

Question

Quizplus · Accepted Answer

Deming believed that fear in the workplace is counterproductive and results in lower productivity. Therefore, eliminating fear is the most important emotion to focus on. Fear can manifest in various ways such as fear of making mistakes, fear of punishment, fear of speaking up, etc. Deming emphasized the need to create a culture where employees feel safe and encouraged to share their ideas, concerns, and mistakes without fear of negative consequences. By eliminating fear, employees can be more innovative, take risks, and work collaboratively towards improving processes and increasing productivity.

Of All the Emotions That Affect a Workplace, Deming Felt