What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?
A)The company has high prices.
B)The company is wasting resources on telephone operators.
C)The company is responsive to the customer's needs.
D)The company has low prices.

Question

Quizplus · Accepted Answer

Prompt, courteous, and helpful answering of a telephone with a human operator signals to the customer that the company is responsive to their needs and values good customer service. It does not necessarily indicate high or low prices, nor does it indicate whether resources are being wasted on telephone operators.

What Does a Company's Prompt, Courteous, and Helpful Answering of a Telephone